(a) Subject to you complying with Pulsewear’s return procedures, if purchased directly from Pulsewear, any undamaged DreamOn device may be returned to Pulsewear provided the device is postmarked within thirty (30) days from delivery. To return the DreamOn device, you must contact Pulsewear via www.dreamon.co/support to obtain a Return Material Authorization (RMA) number, shipping address, and instructions. You must: (i) ensure that the DreamOn device is not damaged, (ii) comply with the requirements of this Policy, (iii) provide proof of purchase, (iv) package the DreamOn device in the original, unmarked packaging including, accessories, manuals, and documentation, (v) include the RMA number on and in the packaging, and (iv) prepay all shipping charges. Shipping fees, handling fees, and customs duties are at your expense and will not be refunded to you. Pulsewear reserves the right to refuse or return devices not sent in compliance with this Policy and charge you processing, shipping and handling charges.
(b) Except for the return rights set out set out in this Section a., all sales are final and you have no right to return products unless there is a defect in the DreamOn device that is covered under Pulsewear’s Limited Warranty and the DreamOn device is returned to Pulsewear in compliance with Pulsewear RMA procedures.